PLACING YOUR ORDER:
If you require a special date of delivery please specify so that we can prioritise your order & ensure it arrives on time. We ARE NOT held liable due to shipping delays. Please contact the shipping provider.
If you require a card, please specify your message at the time of placing a order. Neglecting to do so, you then may send us a email. There is NO guarantee we are able to adhere to your email in time, therefore we take NO responsibility for a incorrect address/delivery date or a forgotten card message.
SHIPPING TIME FRAMES:
Orders are processed between Mon to Fri after 1-2 business days of the payment. Once your order has been dispatched the below timeframes will apply:
NSW/ACT- 1 to 3 bus days
SA- 3 to 5 bus days
WA- 3 to 5 bus days
QLD- 2 to 4 bus days
MEL- 2 to 4 bus days
TAS- 3 to 5 bus days.
Please consider public holidays & weekends, orders will not be processed till the next 1-2 business days.
We will be delivering to SYDNEY METRO & GREATER WEST SYDNEY on Sunday 14th February as per extra charges will apply.
DELIVERY & COVID-19:
Our usual delivery time frames apply. We do recommend expecting some delays with the shipping local and internationally worldwide. We DO NOT take responsibility for delays. Our deliveries are all safe with NON- CONTACT. We have our pickup option available from Merrylands & Casula location that will be available 24/7 till 10pm right through to Valentine’s Day.
DAMAGES DURING TRANSIT:
Our products are shipped in gift boxes & are securely packaged to accommodate your order. We DO NOT take responsibility for damages or petals that detached during transit of your delivery. If petals do detach they can be attached with glue & fixed into place.
POSTAGE & HANDLING:
Once your item is dispatched you will be provided with a tracking number via email/SMS to stay updated with your order. If your order has not been recieved, you are to contact the shipping provider and request they lodge an enquiry. If they deem your order as lost, contact us and only then we will follow it up with the shipping provider. We will create a claim and may be able to reimburse or replace your order. We take NO responsibility for parcels accepted on your behalf, which then have not been released to you.
All international orders please DM us on Instagram @rosesloveandcoco or preferably email us firstname.lastname@example.org
We are currently in the process of shipping worldwide, if your location has not been yet setup, we would love for you to advise us.