*SHIPPING YOUR ORDER
Orders are processed Monday to Friday between business hours. If you require a special date of delivery please specify during placing the order otherwise delivery timeframe will apply as below. If you require a card, please also specify at the time of placing a order. Sending a email to us after a order is placed to adjust it in anyway is no guarantee it will be adhered to in time. We take no responsibility for this.
All orders are dispatched once payment is cleared which is 1-2 business days. Once your order has been posted you will receive your item(s) within the advised timeframes for each state with standard shipping:
NSW - 2-4 business days SA - 5-7 business days
ACT - 2-4 business days WA - 5-7 business days
QLD - 4- 6 business days TAS - 5-7 business days
MELB - 4-6 business days
Please Note: All special occasions ie Valentine’s Day please consider pre ordering to ensure your order and delivery are secured for that day. Please take in to consideration of public holidays and weekends that’s orders are not processed till the next business day.
*DAMAGES DURING TRANSIT
Our products are shipped in bubble wrap, gift boxes and correctly packaged to secure your order. We do not take responsibility for any damages or petals that have detached during transit of your delivery. If petals do detach they can be attached with glue and fixed into place.
*POSTAGE & HANDLING
Once your item has been posted you will be provided with a Interparcel tracking number to enable you to contact Interparcel directly to track or locate your parcel.
If you do not receive your order and Interparcel has deemed your parcel as lost or not found, we take no responsibility.
We take no responsibility for parcels accepted on your behalf, which then have not been released to you. Please ensure you are available to receive your order between 7am-7pm.
ROSES LOVE & COCO will not be responsible for unforeseen delays due to factors outside of our control that may affect the delivery of receiving your order ie weather, natural disasters, delivery driver breakdowns, shipping company technical errors, strikes and any other factors we can not predict or have control over.
For all international orders please email firstname.lastname@example.org for a custom quote.